APEX Insurance Brokers Pty. Ltd - DISPUTES RESOLUTION PROCESS

APEX Insurance Brokers Pty. Ltd are committed to efficient, fair, transparent and timely resolution of disputes. We subscribe to the NIBA Code of Conduct and to the General Insurance Brokers Code of Practice.

APEX Insurance Brokers Pty. Ltd has a detailed internal dispute resolution process in accordance with the guidelines in that Code. As part of our commitment we subscribe to Insurance Brokers Disputes Limited, an external dispute resolution service accessible to clients free of charge in the event that they believe a complaint has not been satisfactorily dealt with by us.

If you have any complaints about our services to you, please contact:

        By post to:

        Mr Daniel Johnson
        APEX Insurance Brokers Pty. Ltd

        Level 1, 108 Moore Street, Liverpool NSW 2170

        Tel: (02) 9602 1011
        Fax: (02) 9601 5137

        EMail: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

If your complaint cannot be resolved to your satisfaction within 20 business days, you have the right to refer the matter to Insurance Brokers Disputes Limited (IBD). They may be contacted:

        By post to:

            Insurance Brokers Disputes Limited (IBD)
            Level 13, 31 Queen Street
            MELBOURNE VIC 3000

        By telephone:

            Toll Free: 1800 064 169  Or 03 9620 0177

        or by email: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it . A complaint form is also available at the IBD LTD Website ( http://www.ibdltd.com.au  )

If you require further information about any of these procedures please contact our office during business hours.